Central Brisbane office location - WFH flexibility
- Give a voice to 1+ million users
- Join an organisation that champions HCD thinking
**The Company**:
BLACKROC are seeking a empathetic User Researcher to represent the voice of the customer within this purpose-driven organisation, currently embarking on a data and innovation-led customer transformation journey. This is your chance to let your passion for customer centricity and all things research shine. Join a team of A grade delivery specialists that pride themselves in creating seamless digital experiences for millions of customers through complex financial systems.
**The Role**:
You will be working closely with the CX team, Product Owners, UI/UX Designers and Developers. Moving between 6 cross-functional delivery squads on a project to project basis, ensuring the right problems are being solved and championing the user.
**Responsibilities**:
- Be the advisor on all things research-related i.e UX strategy.
- Be involved in early-stage discovery alongside the Product Owners.
- Create and maintain beautiful journey maps that outline current customer challenges and highlight potential opportunities to further improve the experience.
- Marry qualitative feedback with quantitative insights and provide reporting that shows customer trends and sentiment.
- Facilitating ongoing customer research and usability testing across all product and service offerings as well as validating design solutions and recommendations.
- Collaborate with UI/UX Designers in the creation of wireframes.
- Facilitate workshops and continue to build a customer-centric culture.
**About You**:
- You are a hands-on UX researcher, one day you will be recruiting participants, one day you will be analysing data, the next you'll be creating surveys and tasks for user interviews.
- Thorough knowledge of design methodologies, best practice usability, and experience facilitating usability testing and workshops.
- You have set up experiments (A/B and split tests) to validate designs.
- You can combine qual and quant research data and distill findings into easily understood recommendations that can be shared.
- Evidence of previous journey maps and/ or jobs maps that go beyond workflow diagrams and process maps and truly highlight customer needs, pain points, and new opportunities.
- You have exceptional communication skills and the ability to effectively engage stakeholder groups.
- You love supporting and empowering UX Designers to make informed decisions to validate design recommendations and hypotheses.
If you're deeply empathetic, passionate about people, and would love to work for a company that knows the value of understanding and embodying their customer's needs, then click
**APPLY NOW**.
For more information on this prospect and others across the Design space contact
**Amber **at
**BLACKROC** on