Overview
An exciting opportunity has arisen for a Hospitality Store Supervisor to join our expanding team. The role supports the Sales Manager in achieving Store sales and gross profit targets, delivering excellent customer service, and providing sales and administration support for the Branch.
Key Responsibilities
1. Hospitality Store: Achieve Sales and GP budget and KPIs; deliver a high standard of customer experience with expert product knowledge and professional service via face to face, email and phone.
2. Ensure merchandising, store presentation and housekeeping standards are maintained at a high level.
3. Support the Sales team by using the Store as a showroom for customers, generating customer leads.
4. Oversee cash handling, end-of-day reconciliation, and banking procedures to ensure accuracy and security.
5. Manage customer accounts, invoicing, and credit transactions in line with company policies.
6. Adhere to WHS policies and compliance requirements, including monthly audits and incident reporting, and attend monthly safety meetings.
7. Build and maintain relationships with customers, suppliers and internal stakeholders to improve store performance.
8. Handle customer queries and complaints promptly to enhance satisfaction and retention.
9. Stock responsibilities: unpackting, pricing, rotation, picking/packing orders, and stocktakes.
10. Recruitment, induction and training of new team members.
* Branch Administration & Operational Support: Provide administrative and sales support to the Sales Manager and the Branch; prepare customer quotes; assist with rosters, leave management and general administration.
About You
* Demonstrated experience in a similar retail role, preferably in hospitality or catering industries.
* Passionate about retail, sales and delivering top-tier customer service; able to build strong customer relationships.
* Excellent communication and interpersonal skills; confident in dealing with team members, customers and suppliers.
* Well planned, organized with strong problem-solving skills and attention to detail.
* Confident in handling customer interactions, resolving issues effectively, and improving the shopping experience.
* Knowledge of retail operations including stock control, cash handling, and merchandising.
* Experience using POS/EFTPOS systems; Pronto ERP experience is a plus.
* Ability to sell and provide quality solutions; solid knowledge of Health, Safety and Sustainability requirements in a retail environment.
Why Join Us?
Reward Hospitality is part of a growing team. We offer a competitive base salary with quarterly incentive, employee discounts, opportunities for career progression and skill development, in a dynamic environment where your contributions make an impact.
The Company
Reward Hospitality is Australia's largest distributor of non-food consumables to hospitality, catering, health & aged care, education, contract cleaning, mining & construction. It operates from 18 sites across Australia and is part of the E.CF Group, a Europe-based leader in distribution. The group employs around 1,350 staff with turnover in excess of $400m per annum.
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