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Customer service manager

Sydney
Coles Supermarkets Australia Pty Ltd
Customer Service Manager
Posted: 7 May
Offer description

About the Role

As a Retail Leader at Coles Supermarkets Australia Pty Ltd, you'll have a significant impact on daily operations and customer experiences. This role encompasses various aspects of business, from store management to community engagement.


About You

* Prior experience in fast-paced customer-facing environments is essential.
* You should possess proven leadership skills to coach and develop your team, ensuring sales targets are met, costs are controlled, and rosters are managed efficiently.
* Maintaining high service standards, keeping checkouts clean and safe for both teams and customers is crucial.
* You'll drive a 'one team' culture prioritizing team members' health, safety, and wellbeing.
* A customer-obsessed mindset is necessary to continually understand diverse customer needs, providing exceptional shopping experiences.


Benefits

* Cash Savings: Eligible team members receive a 5% discount on all supermarket and liquor purchases online and in-store, with additional double-discount periods throughout the year.
* Recognition Rewards: A digital recognition platform allows you to give and receive recognition linked to Coles values, redeemable for gifts and electronic gift cards.
* Learning Pathways: Comprehensive induction, management, and people leadership training are provided to support growth and development.
* Novated Leases: Access to novated leasing for eligible team members who want a new car.
* Future Investment: Become a part-owner of the Coles Group through our annual team member share plan offer.
* Paid Parental Leave: We provide permanent team members with paid parental leave to balance work and family responsibilities.


Our Commitment

We strive for a gender-equitable team and a culture that mirrors the diversity of the communities we serve. Our workplace is committed to being safe and respectful for everyone. We welcome applications from people of all ages, cultures, abilities, orientations, and identities.

We're happy to adjust our recruitment process to support candidates with disabilities. For further information, please visit our careers site or contact us directly.

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