Intake and Assessment Coordinator - Lived Experience
For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.
Position Details
* Part Time, Permanent (0.5 FTE)
* SCHADS Level 4: $88,169 - $94,888 per annum (pro rata) + Superannuation
* Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
* Location: Darling Downs West Moreton, Head to Health Phone Service (Ipswich, QLD)
Program Overview
The Medicare Mental Health phone service (MMHps) is an exciting new service connecting the Darling Downs West Moreton (DDWM) communities to the most appropriate services that meet their identified needs. When calling the 1800 number, consumers will be greeted by mental health professionals offering mental health service navigation into and between all community mental health services. This consists of Medicare Mental Health Centres, Headspace, and other community-based mental health services, including those provided by Queensland Health, Non-Government Organisations, and private providers.
The MMHps is part of a national Medicare Mental Health brand, that enables a consistent triage and streamlined transfer or referral to the most appropriate services. A key objective of this service is local service integration to address fragmentation and offer a seamless care pathway for consumers to receive the right level of care at the right time to meet their mental health needs.
This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. The service uses the Initial Assessment and Referral Decision Support Tool (IAR-DST) alongside other assessments and tools, to support a nationally consistent evidence-informed initial assessment and referral process. The team is made up of staff from diverse professional and personal backgrounds including clinical, non-clinical, and lived experience. Staff work together in a transdisciplinary approach to support people to reach the appropriate service, prioritising consumer choice and agency.
The DDWM MMHps is funded by DDWM PHN and is co-located with Neami's Living and Learning Centre in Ipswich.
About the role
The Intake and Assessment Coordinator will form part of a multidisciplinary team, delivering structured intake, assessment and referral services for consumers seeking support across a range of social support issues. The Intake and Assessment Coordinator is the point of contact for all intake and assessment; receiving referrals, addressing enquiries, undertaking consumer assessments, program eligibility screening and reviewing referrals to ensure the right level of care is provided.
The Intake and Assessment Coordinator will primarily provide an initial assessment of needs for individuals, triaging needs, vulnerability and urgency, utilising their sector knowledge and assessment experience to establish prioritisation of the individual to case management. The Intake and Assessment Coordinator will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.
What will Neami offer
* Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata if part-time)
* 17.5% Annual Leave Loading
* Flexible work arrangements are available for maintaining your work-life balance
* Professional development through regular practice development sessions and coaching with your supervisor
* Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
* Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
* Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
What you will bring to the role
* Requirement to have lived/living experience of mental ill-health and recovery, and the ability to draw on this expertise to support others.
* Formal tertiary qualification a related field and/or equivalent experience working in a relevant setting.
* Demonstrated understanding of the mental health sector or equivalent.
* Experience working with consumer information systems, maintaining accurate documentation and data collection.
* High level of interpersonal skills and emotional intelligence
* Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
* Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
* Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
* Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
* Transferable sector knowledge and experience.
* Awareness of risk assessment and principals of risk management.
* Strong computer literacy.
* Demonstrated experience in the provision of mental health assessment and supporting consumers with presenting mental health concerns
* Experience working with client information systems, maintaining accurate documentation and data collection
* Personal lived/living experience of recovery as a family, friend or carer. Your recovery experience may be related to mental health, suicidal crisis, drugs and alcohol use or trauma
* Willingness to identify or be identified by others as a professional with lived experience of recovery
* Willingness to share and draw on lived experience purposefully in the role to instil confidence and hope in others about the journey of recovery
Desirable
* Certificate IV in Peer Work and Intentional Peer Support is desirable.
* Post secondary qualifications in a relevant field such as human services, social welfare, social work, psychology or mental health and / or relevant experience in the mental health industry.
What the role requires
* Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
* Valid Working with Children Check (Blue card)- required before commencement of work (Social Workers/Non-AHPRA registered clinicians)
* Australian working rights
* Appropriate evidence of vaccinations as per the Vaccine Preventable Diseases (VPD) requirements: Hepatitis B, Measles,Mumps. Rubella (MMR), Varicella (Chickenpox) and Pertussis (Whooping Cough) Compliant with Queensland Health and Metro South Health's workplace health and safety requirements, including Requirements for Workers in Healthcare Settings
How to apply:
The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).
To apply for this position, please:
* Click the 'Apply' button where you will need to create a username and password
* Upload your resume and cover letter.
When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).
If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:
Shannon Fitzsimmons, Service Manager
Email:
If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.
If you have any technical issues when applying for this role, please email for assistance.
If your application is shortlisted:
* We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
* We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.
Applications Close: 12th November 2025
Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.
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