Overview
Full time & Part-Time positions available
You are the beginning of an exceptional guest experience. As a Front Office Receptionist (Guest Services Agent), you will make our guests feel welcome and reflect the exceptional experience to come when they arrive!
Responsibilities
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of a Heartist
Support and value the contributions of all team members, creating trust and empowering our people
Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
Be an advocate of ALL: Accor’s loyalty program to non-members
Checking guests in and out maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with other departments to assist guests
Qualifications
Previous hotelfront office reception experience preferable
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive can-do attitude who enjoys working in a team
Previous experience using Opera desirable not essential
Additional Information
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
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