Job DescriptionJob Description
Job Title: Service Technician
Department: Service
Supervisor: Service Manager
Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.
Duties and Responsibilities
* Accept work assignments from Service Advisor/Manager.
* Request parts for the job as early as possible when needs become known.
* Perform service, repair and customization work in accordance to factory specifications.
* Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
* Keep customers' vehicle cleaner than when it was dropped off.
* After job is finished ensure proper completion and filing of paperwork.
* Keep work area as clean as possible and assist others with maintaining shop cleanliness.
* Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
* Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
* Perform other related duties as assigned or requested.
Benefits:
* Employee Discounts
* Paid Training
* 401K with Company match
* Medical, Dental, and Vision Insurance
* Voluntary Term Life, Short and Long-Term
* Accident, Critical Illness and Cancer Insurance
* Flexible Spending Account access
* Legal Shield and Theft Shield
Supervisory Responsibilities
* None
Qualifications & Job Requirements
* Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.
* Equipped with proper tools.
* Maintain a positive attitude and relationship with all other employees.
* Capable of pushing and loading motorcycles.
* High school diploma or equivalent.
* Valid driver's license and motorcycle endorsement.
* Passion for the motorcycling lifestyle and riding community.
* Attention to detail.
* High energy level needed.
* Ability to work a flexible schedule including weekends, Holidays, and evenings.
* Proficient in meeting deadlines on a timely manner.
Physical Demands
* Requires the use of both hands.
* Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
* Requires the ability to balance and push an 800+lb motorcycle.
Working Conditions
* The noise level in the work environment is usually loud.
* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
* Occasionally exposed to exhaust fumes or other airborne particles.
* Frequently works near moving mechanical parts.
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