Senior Business Analyst
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full-Time
* Parramatta with flexible working arrangements available
* $129,464 - $142,665 plus superannuation
About the role
The Senior Business Analyst drives enhancements to business systems, ensuring solutions align with business requirements, operational strategies, and organizational plans.
* Lead the collection, analysis, and reporting of complaints data to support evidence-based decision-making and strategic improvements to complaints management across the Department of Education.
* Lead the maintenance and enhancement of data management practices to ensure accurate, compliant data collection, processing, quality control, documentation, storage, and retrieval in line with enterprise data policies.
* Build and manage key stakeholder relationships through effective communication and issue resolution to ensure engagement and delivery of outcomes.
The Professional and Ethical Standards directorate (PES) leads activities to support the effective resolution of complaints from employees about workplace issues (staff complaints) and complaints from parents, carers, students, and community members (community complaints).
For further information please click here to view the role description.
About you
As the Senior Business Analyst you will be able to demonstrate:
* Ability to coordinate the identification, development and delivery of customised systems by actively engaging system users to successfully implement new capabilities
* Proven Experience in driving the collection and analysis of information to develop viable recommendations for service and system improvements aligned with organisational strategy, business objectives and user needs.
* Leadership in designing and delivering capability uplift training and providing expert advice and technical support to ensure effective use of salesforce CRM systems across corporate and educational setting within the Department of Education.
* Analytical skills in undertaking data analysis to inform the preparation of briefings, advice, reports and other documentation
* Ability to lead and develop team capability in compliant data analysis to support delivery of the teams work plan and maximise overall team performance
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Hold a valid clearance to work with Children
* Salesforce administrator Certification or significant experience in Salesforce Administrator role
* Tertiary qualifications of equivalent relevant experience
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages), a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, and a response to two targeted questions:
1. Explain your experience in managing and maintaining a Salesforce platform (300 words maximum)
2. Briefly describe a time you led the enhancement of a business system or process. What was the outcome? (300 words maximum)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Tuesday 27th January at 11:59pm.
For role enquiries please contact Katharine Ovenden at and for recruitment process enquiries please contact Elaine Ordell at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.