**Join our team as a Training and Development Officer at Policelink, a large non-urgent contact centre serving the Queensland community. In this vital role, you'll conduct training needs analyses, design and deliver engaging learning programs, and assess staff performance to support ongoing capability development. You'll also contribute to the development and evaluation of training frameworks and maintain systems to monitor learning outcomes. This role works closely with a Brisbane-based team and requires the ability to collaborate effectively in a remote environment. If you're a motivated professional who values teamwork, adaptability, and making a meaningful impact, we'd love to hear from you.
Your key accountabilities
The core capability requirements for this role are:
* Conduct needs analysis in conjunction with Policelink management to determine training requirements of Policelink staff and contribute to the development of strategies to meet these requirements.
* Develop and deliver training and development programs in accordance with policies, best practices, procedures and standards.
* Undertake assessment of staff and prepare reports based on these assessments.
* Contribute to the development, implementation and evaluation of training policies, best practices, procedures and standards.
* Undertake the assessment and evaluation of internal training and development programs.
* Establish and maintain information management and other administrative systems to monitor the training and assessment of Policelink staff.
Role Requirements:
Qualifications - While there are no mandatory requirements for this role possession of a Certificate IV in Training and Assessment (TAE) or accredited tertiary qualification in adult education would be highly regarded.
Other - Shift work will be required. Intrastate travel may be required.
Applications to remain current for 12 months.
Job Ad Reference: QLD/675907/26
Closing Date: Friday, 30th January 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.**