Job Title : S&S Banking Consultant, Mackay QLD - Suncorp Bank
Req ID : Department : SB Central & North QLD Division : Suncorp Bank Location : Mackay
About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
As a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and / or processes while balancing team, customer, risk and performance outcomes.
Role Location : Mackay Canelands Branch, Shop Caneland Shopping Centre, Mangrove Road, Mackay QLD
Role Type : Permanent, Full-time (37.5hrs / week)
Job Grade : Pay Band A3 Suncorp Bank, 6.1 ANZ
What will your day look like?
As a S&S Banking Consultant, you will :
* Deliver customer obsessed service that drives customer satisfaction and first call resolution.
* Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and / or online channels.
* Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
* Contributes to a team culture that is balanced across people, customer, risk, and performance.
* Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What will you bring?
To grow and be successful in this role, you will ideally bring the following :
* Exceptional customer focus - retail experience is an advantage,
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
* Ability to multi-task and highly adaptable to change and ambiguity,
* Willingness to work in a collaborative team environment,
* Sound understanding of compliance, and
* Excellent communication and interpersonal skills.
You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date
07 / 01 /, 11.59pm, (Melbourne Australia)
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