Customer Support Specialist at Chuffed
Internet, Customer Service, Full-time, Brisbane, Queensland, Australia, Brisbane support full-time
Description
Posted 19 days ago
Why Join Chuffed.org?
Chuffed.org is a global crowdfunding platform powering the world’s biggest social justice movements. We’ve helped raise over $275M across 45,000 campaigns in 23 countries and we’re just getting started.
In the last year we’ve grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.
We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.
This is a fully remote role with very occasional travel.
What You’ll Do
As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.
Here’s how you’ll spend your time:
- Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed’s tools and products. Your communication with customers will be via email.
- Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needs
- Enhance our customer support by identifying opportunities to improve how we interact with and assist our community
- Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information
Requirements
About You
- You have at least 3-5+ years of experience in a customer support role
- You’re a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging
- You’re customer-focused and enjoy advocating for a better user experience
- You’re highly organized and effective, able to prioritize tasks effectively
- You have a strong growth mindset - you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set
- You’re passionate about social justice and excited to help Chuffed campaigners succeed
That’s ok — we’re not ticking boxes here. If you’re excited about our mission and think you’d be great at this role, we encourage you to apply.
- Do work that matters. Wake up every day knowing you’re helping people around the world fund causes they care deeply about
- Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movements
- Work from anywhere in Australia. We’re a fully remote team and support flexible working
- Grow fast. We’re in a high-growth phase - you’ll be trusted with real ownership, big ideas, and the chance to shape our support strategy
- Join a values-aligned workplace. We’re building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply
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