Services Officer / Conductors – Warrnambool & Geelong
Join to apply for the Services Officer / Conductors – Warrnambool & Geelong role at V/Line .
V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the Role
Locations: Warrnambool – Services Officer/Reserve Conductor (Permanent, Part time, 40 hours per fortnight); Warrnambool – Conductor (Permanent, Part time, 56 hours per fortnight); Geelong – Conductor (Permanent, Part time, 40 hours per fortnight).
Start date: 16 March 2026. No experience necessary; full paid training provided. Certificate III in rail operations will be earned during employment. Pay and benefits in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.
Key Accountabilities
* Assist with ticketing, fare checking, and luggage handling.
* Ensure trains are ready for service, from cleanliness to functionality.
* Work through service disruptions and emergency situations with calm professionalism.
* Manage and report any equipment or facility issues.
We're looking for
About You
A true customer service professional, punctual, reliable, energetic with exceptional communication skills. Calm under pressure, adaptable, emotionally resilient, and committed to delivering the best possible experience for V/Line passengers. A valid driver's licence is required. Completion of Year 10 or equivalent. Ability to work 24/7 rotating roster.
Ideal Candidate Requirements
* Strong attention to detail and problem‑solving skills.
* Ability to work a 24/7 rotating roster.
* Valid driver's licence.
* Completion of Year 10 or equivalent.
* Demonstrated alignment with V/Line values (responsiveness, integrity, impartiality, accountability, respect, leadership and human rights).
* If your skills or experience don't exactly match our listed requirements, we still encourage you to apply.
Why V/Line
* Free Myki travel plus many other benefits.
* Community impact – make a genuine difference by connecting Victorians every day.
* Huge potential – be recognised for your contribution and creativity.
* Dynamic environment – V/Line operates in a constantly changing space.
* Collaborative team – part of a supportive group of peers.
* Flexible working – we support flexible working arrangements.
Equal Opportunity & Accessibility
V/Line is an equal‑opportunity employer that values diversity, inclusivity and respect. We accept and value contributions from all employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We proudly acknowledge First Peoples of Victoria and pay respects to their Elders past and present. We are committed to ensuring a comfortable and accessible recruitment experience. If you need adjustments or have specific accessibility requirements, please contact our Talent team at or 1800 800 007.
#J-18808-Ljbffr