Description
* Support a 24x7 operation – team works a 12-hour, rotating shift pattern.
* The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for relocation to Alice Springs, NT.
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
* Research problems by accessing internal and external knowledge databases.
* Perform hardware troubleshooting, repair, replacement and incident resolution.
* Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
* Communicate with customers to fully understand the incident, service request or problem.
* Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
What You'll Bring to Make an Impact
* Equivalent tertiary education and experience in responsibilities outlined above.
* Working knowledge of ServiceNow/HelpNow (or similar applications).
* CISSP certificate or equivalent.
This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.
Next Steps
* To apply for this role, follow the links or apply via our Careers page.
* Recruitment process - 1 virtual interview, 1 face to face & background checks.
* Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
* We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
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