Make a New Career at Concentrix!
Make 2025 your best year yet with a career that leverages your outstanding customer service skills. Join Concentrix Services Pty Ltd, a leader in global customer experience solutions, at our Robina delivery centre.
Job Title
Customer Service Specialist
Job Description
Concentrix Services Pty Ltd is an award-winning global customer experience solutions company, partnering with over 2,000 clients, including 155+ Fortune Global 500 brands. With operations in 70+ countries and the ability to communicate in over 150 languages, we lead in delivering exceptional customer experiences.
We are looking for Customer Service Specialists to join our vibrant team at our Robina delivery centre, working with one of Australia’s leading superannuation funds.
What We Offer
Commencement date: 14th & 28th April 2025
Operational Hours: Monday to Friday 7:00AM – 8:00PM
Training: 4 weeks of comprehensive paid training
Pay rate: $27.17 + super, penalty rates & incentives
Location: Full-time onsite opportunities at Robina delivery centre
Key Responsibilities
First point of contact for customer service and account management
Understand individual customer needs and deliver personalized experiences
Support customers through multiple channels, starting with voice line and potentially upskilling into digital channels such as web messaging, apps, social media, and emails
Work across systems and knowledge bases to address customer inquiries
Maintain confidentiality with personal and sensitive information
Who Are You?
You believe quality customer service is paramount. Contact centre experience is advantageous but not essential; exceptional customer service skills are a must!
Empathy and understanding of customer emotions and situations
Tech-savvy and confident using multiple programs & systems
Passionate about customer service and an excellent communicator
Eager to meet targets and KPIs
Inquisitive and enjoy problem-solving
Ability to adapt in a fast-paced environment
What's in It for You?
Permanent employment with career progression
Exclusive perks and discounts with well-known brands
Supportive team environment
Free Parking & vibrant office in central Robina
Reward and recognition initiatives
Free Employee Assistance Program (EAP) for you and your family
An exciting role in an award-winning workplace
Apply Now!
Embark on a rewarding career journey with Concentrix!
Applicants must be at least 18 years old, have full working rights in Australia, and be able to complete background and police checks.
Concentrix is an equal opportunity employer, providing the same benefits and opportunities for everyone without discrimination based on age, gender, sexual orientation, ethnicity, nationality, religion, disability, or medical history.
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