Summary:
We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.
The position is casual, and the successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays.
Responsibilities:
* Greet guests upon arrival and check them into their rooms
* Provide information about hotel amenities, services, and local attractions
* Respond to guest inquiries and resolve any issues that may arise during their stay
* Process payments and maintain accurate records of guest transactions
* Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
* Assist with the planning and execution of events and conferences hosted at the hotel
* Maintain a professional and courteous demeanor at all times
Qualifications:
* High school diploma or equivalent
* Previous experience in customer service or hospitality preferred
* Excellent communication and interpersonal skills
* Ability to multitask and work in a fast-paced environment
* Strong attention to detail and organizational skills
* Proficient in Microsoft Office and other computer applications
* Ability to work flexible hours, including nights, weekends, and holidays
* Full automatic drivers license desirable but not essential
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