Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be the face of our organization, providing exceptional customer service and support to our clients. You will work closely with our business development team to ensure that all customer inquiries are directed to the appropriate teams.
The ideal candidate will have a formal qualification in office administration or a related field, and possess advanced administration skills with experience in managing documentation, data entry, scheduling, and support functions. They will also have a strong background in customer service, preferably in fast-paced high-volume call centre environments.
Key Responsibilities:
* Provide outstanding customer service and support to clients.
* Manage and direct all customer inquiries to the appropriate teams.
* Work closely with the business development team to ensure seamless communication and collaboration.
* Capture and track customer information, aligning with relevant lines of business.
* Respond to customer queries professionally and within agreed timeframes.
* Maintain accurate records and provide regular updates to stakeholders.
About Us
Our organization is a leading provider of disability services, dedicated to helping individuals live the life they envision. We operate across Eastern Australia, supporting over 5,000 individuals and employing more than 5,000 staff. We pride ourselves on our values-driven approach, focusing on delivering exceptional customer experiences and building strong relationships with our clients and partners.
Benefits:
* Competitive salary package.
* Salary packaging options for living expenses and meal entertainment.
* Continuous learning opportunities and professional development.
* Flexible work arrangements and work-life balance.
* A supportive team environment and collaborative culture.
* Access to confidential counselling and employee assistance programs.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.