Practice manager

About the Role

As our Veterinary Practice Manager, you will be a people-first leader who understands that a successful clinic is built on strong culture, teamwork, and well-designed systems—not just financial outcomes. Your focus will be creating an environment where team members feel valued, supported, and motivated. By building efficient, sustainable processes and fostering a positive workplace culture, you will enable the clinic to run smoothly, with financial performance naturally following. This is a hands‐on role, offering a balance of working on and in the business. You'll be involved in daily operations, including client engagement, supporting the clinical team, mentoring staff, and identifying opportunities for improvement. This is a hybrid role. For candidates with nursing experience, there is the option to contribute to clinical duties. For candidates without nursing experience, you will be passionate about client experience and will work closely in reception.

Key Responsibilities

• Inspire and lead a team of veterinarians, nurses, and support staff to deliver exceptional care
• Foster a positive, collaborative workplace culture focused on development and wellbeing
• Oversee day‐to‐day clinic operations, including rostering, inventory, and workflow efficiency
• Support clinical operations, with optional nursing duties including consults, surgery, and anaesthetic monitoring
• Support reception with high standards of organisation, forward thinking and exceptional client experience
• Manage budgets and identify opportunities for growth and cost‐efficiency
• Maintain high clinical and operational standards in line with regulatory requirements
• Drive local marketing initiatives and build strong client and community relationships

About You

We're looking for a leader who is passionate about people, process improvement, and delivering excellent patient outcomes. You thrive on building strong teams and creating environments where both people and performance succeed. Key skills and experience include:

• Proven leadership and people management experience
• A genuine passion for developing and upskilling team members
• Strong understanding of how patient care and client experience drive business success
• Ability to identify inefficiencies and implement practical, sustainable improvements
• Sound financial and budget management skills
• Strong commitment to the safety and wellbeing of both people and animals
• Experience in animal health is desirable but not essential