About Pandora ANZ
Pandora Australia New Zealand (ANZ) is the fourth largest market for the Danish jewellery house, with 146 stores across the ANZ network, 130 employees in corporate and over 800 employees in retail.
Main Purpose of the role:
The Logistics Operations Coordinator provides comprehensive support and assistance to the ANZ Logistics department. This includes project coordination, store support, freight management, inventory management, returns processing, and reporting.
Key Responsibilities
* Handling inbound and outbound customer inquiries with professionalism and efficiency.
* Assist with various Store Support responsibilities, including addressing store queries, liaising with RSMs & DSMs, and processing claims and requests.
* Address urgent or escalated claims and inquiries from stores, RSMs, and DSMs promptly.
* Execute inventory tasks such as transfers, adjustments, and profit/loss journals.
* Monitor and validate inventory movements to maintain accurate stock levels and data integrity including customer stock reconciliations.
* Implement robust control measures to ensure the accuracy and integrity of inventory records, minimising discrepancies, and risk.
* Assist stakeholders with tracking shipments, resolving delivery issues, and answering general logistics-related questions.
* Coordinating with internal teams (operations, transportation, warehousing) to ensure the timely and accurate resolution of customer issues.
* Manage inboxes for goods inquiries via portal or email, coordinating with stores and logistics teams.
* Verify and process incoming sample shipments, resolve discrepancies, and ensure accurate documentation for both inwards and outwards goods.
* Reconcile invoices and ensure pricing accuracy across transactions.
* Generate reports, address operational issues, and provide updates to stakeholders.
Pivotal Qualifications:
* Excellent communication and stakeholder management skills.
* A keen eye for continuous improvement and the willingness to adapt as required.
* Meticulous approach to inventory tracking, reporting, and ensuring data accuracy across systems.
* Ability to work autonomously and in a fast-paced environment with shifting priorities.
* Ability to work under pressure, adapt to change, and find solutions.
* IT skills with proficiency in MS Office programs.
* Demonstrated experience using ERP/WMS systems, such as MS Dynamics/AX009/SAP.
* Understanding of 3PL, logistics, and inventory control best practice is a strong advantage.
* Proficient in Intermediate to Advanced levels of the Microsoft Office suite, with a particular emphasis on Excel expertise.
* Demonstrated proficiency in working with an ERP system, such as Microsoft Dynamics AX or SAP.
* Proven Logistic experience preferably within FMCG or Retail Operations.
* Experience in inventory analysis, stock control processes, and managing or coordinating stock-taking activities.
* Strong understanding of logistics operations, including inventory management, transportation, and supply chain processes.
* Experience providing exceptional customer satisfaction through proactive and strategic supply chain solutions.
* Ability to collaborate with internal and external stakeholders using clear and concise verbal and written communication.
* Experienced with logistics software, inventory management systems, and Microsoft Office Suite.
* Excellent at managing details, solving issues quickly, and staying organised in a fast-paced environment.