Are you ready to take on a challenging role in customer service?
The Passenger Service Agent plays a crucial part in ensuring timely, efficient, and professional passenger handling and gate agent duties while adhering to regulatory requirements.
Key Responsibilities
* Deliver exceptional customer experience to all client airlines, meeting their requirements in a timely, efficient, and professional manner at all times.
* Carry out passenger check-in duties and other responsibilities related to passenger service for customer airlines.
* Ensure necessary documentation is completed on time and report as per service delivery agreements and company requirements.
Additional Key Tasks:
* Assist passengers during disrupted or delayed services who require special assistance such as wheelchair assistance to and from aircrafts.
* Ensure compliance with Occupational Health & Safety Regulations and Company Policies to ensure safety of passengers and other employees; taking corrective action where required.
* Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
Essential Requirements:
* Commitment to core values and operating procedures.
* Adhere to all company policies, procedures, and processes.
* Desirable experience in customer-facing roles.
Requirements
* Ability to handle pressured job situations successfully, including working extra hours as required.
* Ability to work within a team, sharing information and providing support to ensure coordinated approaches to customer requirements during aircraft operation.
* Ability to effectively communicate with people from diverse backgrounds and deal with confidential and sensitive situations.