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Customer Service Operative
Join our Customer Service team at Townsville Shopping Centre
We are currently recruiting for Customer Service Operatives to be based at Townsville Shopping Centre on a Part-time basis.
At Trident, our Customer Service team at Townsville Shopping Centre offers a supportive and inclusive team environment where you're encouraged to bring your best every day.
If you're new to Customer Service and interested in developing new skills, this position provides a fantastic opportunity to learn at your own pace with on-the-job support.
With rostered shifts, this position offers flexibility so you can enjoy a great work-life balance.
About You
* You will enjoy working as part of a team.
* You will be positive and optimistic.
* You will be motivated and able to multi-task.
* You will have an eye for detail.
* You will be able to work unsupervised.
* You will be organised and have strong time management skills.
* You will be committed to workplace health and safety.
The Position
Responsibilities
Trident’s integrated services team at Sunshine Plaza delivers the customer service, security, cleaning, landscaping, and maintenance programmes. As a member of the customer service team, you will be responsible for:
* Greeting customers – at the Customer Service Desk or roaming the centre
* Answering and dealing with telephone enquiries
* Issuing Sunshine Plaza gift vouchers
* Issuing mobility aids for use in the centre (e.g., wheelchairs, scooters)
* Liaising with centre management and tenants
* Assisting centre management in marketing and other centre initiatives
Skills And Experience
You will have:
* Excellent personal presentation
* Effective verbal and written communication skills
* Excellent computer skills
* Effective listening skills
* Impeccable presentation
* Ability to maintain confidentiality
Why you?
You're someone who thrives in a fast-paced, people-focused environment and is passionate about delivering memorable customer experiences. If you're reliable, eager to learn, and love being part of a vibrant team—this is the opportunity for you!
Additional Information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Non-profit Organizations
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