Job Description
We are seeking a highly skilled Chief Customer Experience Architect to lead our customer success function. The ideal candidate will have experience in building and running onboarding and implementation workflows, creating playbooks and processes for customer support, and partnering with product and engineering teams.
This is a unique opportunity to make a significant impact on our customers' outcomes and business success. If you are a collaborative and confident communicator who can work with founders, product leaders, and frontline CS reps, we want to hear from you.
Required Skills and Qualifications
* 5+ years of experience in SaaS customer success with a strong technical aptitude
* Proven ability to build from scratch, including playbooks, processes, teams, and systems
* Experience managing high-value accounts and working with commercial metrics
Benefits
You will be part of a small, sharp team with serious product-market fit and strong traction. You will have the autonomy to design the CS function you've always wanted to lead and receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth.
What We Are Looking For
The successful candidate will be a builder who doesn't want to manage the machine – they want to design it. If you are passionate about delivering exceptional customer experiences and have the skills and qualifications to match, we encourage you to apply.