Job Summary
This role is designed to provide valuable leadership insights and hands-on experience, preparing you for future opportunities such as Assistant Store Leader or Store Leader. You will focus on optimizing retail operations, driving business performance, and supporting the leadership team in delivering exceptional customer experiences while achieving business goals.
About the Role
You will be responsible for:
* Supporting your store leader in executing strategies to drive sales and achieve KPIs.
* Actively participating in the execution of visual merchandising guidelines to maximize store performance.
* Assisting in managing stock control processes, including cycle exits, and ensuring that the backroom supports easy replenishment.
* Leading by example in driving customer conversion through consistent application of the 'We Think Customer' standards.
* Helping to execute business initiatives such as store promotions, product launches, and customer attraction strategies.
* Assisting the store leader and assistant store leader in coaching and developing team members to improve individual and store performance.
* Providing clear communication to the team regarding daily store goals, promotional activities, and operational changes.
* Taking ownership of the 'Daily Planner' to ensure smooth store operations and assisting in the opening and closing of the store.
* Leading by example in managing e-learning completion and ensuring team engagement with learning resources.
* Maintaining strong product knowledge and upselling Lorna Jane products with confidence and style to meet the customer's needs.
* Engaging with customers to create meaningful relationships that contribute to the growth of the store's customer base.
What We're Looking For
We are seeking someone who has:
* Previous experience in a fast-paced retail or customer-centric environment.
* Exceptional sales ability and customer service skills.
* Demonstrated ability to work effectively within a team.
* Ability to communicate effectively with a focus on clarity and intention.
* A drive to be results-oriented and exceed business targets.
* A solution-focused approach who can adapt to change.
About Us
We are a dynamic and supportive team that values growth, wellbeing, and making a positive impact. We offer a range of benefits, including:
* Generous discounts on Lorna Jane collections.
* The opportunity to work with advanced technology that makes your job easier and more efficient.
* Community engagement and the chance to represent us at local events.
* A supportive team environment that celebrates our wins together and helps each other grow every day.
* Growth opportunities for career progression and personal development within our community.
How to Apply
If you are passionate about retail leadership and have the skills and qualifications we are looking for, please submit your expression of interest.