Salt Search has partnered with one of the world's most renowned, award winning & well-known global SaaS companies that delivers digital solutions to over 150 markets. They are recognised for their approach to innovation and their award-winning company culture. Reporting to the Head of Content APJ (who is an empathy and growth mindset leader), you will play a pivotal role in managing agency partnerships and ensuring seamless delivery of content and event programs across JAPAC for their marketing leading product suite.
Benefits
12-month maximum term contract (full paid leave entitlements) with a view to extending or converting to permanency. Work at a globally recognised tech innovator with an exceptional culture. Collaborate with world-class teams across the JAPAC region. Opportunities for career growth, skill development, and global exposure. A hybrid working model and a supportive team environment.
Key Responsibilities
* Build and maintain strong relationships with content and event agencies across JAPAC, guiding them on expectations, processes, and compliance.
* Collaborate with internal stakeholders to align on project goals, timelines, and deliverables.
* Oversee project management for campaigns and events, ensuring milestones and deliverables are met & ensuring clear SLAs, QA checkpoints, and smooth handoffs from intake to execution.
* Implement and optimise operational workflows, SOPs, and SLAs.
* Monitor budgets, validate POs and invoices, and provide KPI reporting.
* Serve as the central point of contact for agencies, resolving escalations and ensuring quality standards.
* Provide accurate KPI data (velocity, quality, ROI, efficiency) to leadership dashboards.
Experience Required
* 5+ years' experience managing agencies, content operations, or marketing operations, ideally in a regional or global context within a SAAS organisation (not essential).
* Strong project management skills: planning, tracking, and delivering on deadlines, with the ability to guide agencies and internal stakeholders.
* Experience implementing SOPs, managing SLAs, and optimising operational workflows.
* Proven budget management skills, including PO validation, invoice review, and financial reporting.
* Familiarity with project management tools, content management systems, asset libraries, and event technology platforms.
* Ability to track KPIs, analyse performance data, and translate insights into actionable improvements.
* Soft Skills: proactive problem-solver, calm under pressure, detail-oriented, adaptable, collaborative, and values-driven.
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