Triage & Assessment Officer, Family & Domestic Violence Services
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If you’re looking for a role with purpose and to help improve the lives of WA women, we’d love to hear from you. Apply now and be part of something meaningful.
Join Luma’s Family & Domestic Violence (FDV) services team and play a key role in managing service requests through assessment, triage, intake, allocation, and bookings. You will support our multidisciplinary team of advocates, psychologists, therapists, and outreach workers.
This is a part time role (0.5 FTE) working from our Northbridge office, with travel to our Joondalup office as required on occasion.
Responsibilities
- Client Intake & Support: Act as the first point of contact for FDV clients, providing empathetic and professional support via phone and in person. Conduct initial clinical assessments, triage, intake, and service allocation.
- Risk & Safety Planning: Perform risk assessments and develop brief safety plans with clients to address immediate risks.
- Referral & Service Coordination: Provide accurate information and clear referral pathways to internal and external services.
- Data Management & Reporting: Maintain accurate electronic client records in the practice management system. Prepare reports to support service delivery and improvement.
- Professional Development: Participate in clinical supervision and ongoing professional development activities as required.
About you
- Working towards, or successful completion of tertiary qualifications (or equivalent experience) in counselling, psychology, social work, cultural studies, family studies, or related fields.
- Superior skills for showing warmth, empathy, and care with clients.
- Strong administration and diary management skills to provide support for a multidisciplinary team and to prepare comprehensive case notes.
- Demonstrated understanding of and commitment to culturally responsive practice, particularly in working with Aboriginal and Torres Strait Islander clients, clients from culturally and linguistically diverse backgrounds, and other marginalised communities.
- Understanding of Family and Domestic Violence and related community resources including knowledge of services available in the community with a demonstrated ability to support clients to access services, groups, information, and other supports to strengthen and support their journey.
Why join the Luma team?
- Luma is one of Australia’s largest not-for-profit organisations specialising in women’s health and wellbeing. For over 45 years, we’ve been providing safe, supportive and accessible healthcare services to women and families in WA.
- In addition to a competitive salary, you’ll have access to tax-free salary packaging up to $15,900 + $2,600 for entertainment expenses per annum and not pay tax on that amount.
- 4 weeks annual leave + leave loading + up to an additional 2 weeks paid leave each year over the end of year shutdown period.
- Access to our Employee Assistance Program along with other wellbeing initiatives.
Interested in this role?
If you have the passion, skills, and experience we are looking for, we would love to hear from you. To apply, please submit your resume with a cover letter outlining why you are suitable for the role using the ‘Apply’ link on this page.
Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
Our values drive our culture and performance through a strong focus on upholding the organisation's vision and purpose. We celebrate and respect people’s differences and commit to providing an inclusive work environment.
They are located in Northbridge and Joondalup.
What can I earn as an Assessment Officer
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📌 Triage & Assessment Officer, Family & Domestic Violence Services
🏢 Luma: For Her Health & Wellbeing
📍 Western Australia