Customer Service Relief Shift Supervisor
West HQ Rooty Hill, New South Wales, Australia
Customer Service Relief Shift Supervisor
West HQ Rooty Hill, New South Wales, Australia
1 week ago Be among the first 25 applicants
SGAC
Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you!
SGAC
Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you!
We are currently seeking energetic and highly motivated Customer Service Relief Shift Supervisor. This is a great opportunity for existing team members to develop their leadership skills.
About The Role
The primary responsibility of this position is to supervise on a relief basis for the daily operations of the Customer Service team. This position will organise and allocate the tasks and activities of the team on shift, and act as a key point of escalation for customer enquiries.
About You
Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints.
What You Will Need To Be Considered...
* First Aid Certificate (or willingness to obtain)
* Working with Children Check Clearance
* Demonstrated high level attention to detail
* Cash handling experience in a past-paced environment
* Experience using CRM systems, particularly InfoGenesis and LINKS
* Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
* Demonstrable high-level customer service skills
* Willingness to undertake Leadership and Performance Management training
* Availability/flexibility to work shifts per operational requirement
* Clear performance management history for 12 months
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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