EXECUTIVE HOUSEKEEPER
Backed by 30+ years - Jani-King Australasia Hospitality Pty Ltd (JKAH) is a premier provider of hospitality housekeeping and cleaning services and a proud member of the globally recognised Jani-King group. Jani-King Australia has grown into one of the country's largest and most trusted companies built on a foundation of quality, reliability, and customer satisfaction.
OUR ROLE:
JKAH is seeking an experienced Executive Housekeeper for a property in Darwin NT.
KEY RESPONSIBILITIES:
Site Management
* Attend all meetings with the client and conduct daily walk throughs in the AM and PM.
* Control and coordinate project activities and ensure those assigned projects are completed to the client satisfaction and to meet quality, time and profit objectives.
* Oversee all contractual negotiations and correspondence.
* Developing the daily rosters of the site to ensure staffing needs are accurate.
* Lead in all aspects of business planning Act on behalf of JKAH in discussions with client's staff, suppliers and the public.
* Checking all rooms on a daily basis and record any issues.
* Apply risk assessment and management principles and processes.
* Monitor the Hotels progress and forecasts as required in line with financial targets.
* Report to the National Operations on a daily basis. This must be a written report.
* Handle all complaints and oversee the resolution.
* Communicate with the Operations/HR team any complaints or compliments that the Hotel issues you within a 24-hour timeframe.
* Provide effective leadership to all employees.
* Ensure optimum utilisation of personnel and equipment at each site, and the security of material and equipment.
* Apply quality management principles and processes.
* Oversee the implementation of JKAH policies and procedures.
* Monitor industrial relations and safety activities and manage employees to maintain good working relationships with employees, trade unions, and industry associations.
Financial costs
* Understanding the operational budget and ensuring the management team adhere to these controls.
* Establishing the credit system to the property and ensuring all employees understand the system and abide by it.
* Controlling the training costs of staff in association with the Group Accountant.
* Understand the payroll system –Employment Hero.
* Ensuring payroll is kept up to date and all necessary adjustments made on a daily basis.
* Preparing the billing, forecasting for the account, and ensuring the billing is sent through by 7pm on a daily basis.
* Communicating with the Group Accountant/HR any changes, you wish to make to the billing and or staff.
* Being accountable for any overspend that may occur and identifying how this occurred and how you will rectify these losses.
Human Resources
* Adhere to the JKAH human resources policies and procedures and ensure all staff are kept up to date with any changes.
* Ensure all decisions are made in the best interest of JKAH and the hotel.
* Personally check all new employee's standards of rooms and advise if further training is required.
* Adhere to all visa restrictions, PT work agreements and FT hours.
* Ensure strict adherence to the Hospitality Industry (General) Award 2025.
* Oversee all staff and ensure training and development occurs.
* Hold regular weekly briefings with staff.
* Provide training and guidance on work health and safety for all staff and coordinate their reporting requirements to ensure they have the skills to identify risks, operate and report effectively.
* In collaboration with the Human Resource Manager train and manage the recruitment and selection of new employees.
* Work with the staff in preparing and documenting performance indicators and timelines and manage and supervise those staff to ensure that schedules are met and that plans and budgets are achieved efficiently and effectively.
* Weekly reporting to the HR Manager outlining any staffing issues/concerns and consulting the HR manager for advice.
OUR IDEAL CANDIDATE WILL HAVE:
* Minimum 1 - 2 years' experience in the qualified position in a 4- or 5-Star hotel
* Leadership to drive team motivation and manage performance
* Exceptional verbal communication skills
* Polished presentation, high standard of cleanliness and attention to detail
* Ability to work in a high-pressure environment
* Passion for providing fantastic guest experiences
* Professional attitude and strong customer service skills
* High motivation and possess a positive attitude
* Great customer relations and friendly nature
* Organisational skills with excellent time management
* Physical fitness to work in a fast-paced and oftentimes laborious environment
* A strong desire to build and sustain relationships
* An understanding of annualised budgets
* Determination to provide a safe workplace and efficient housekeeping procedures
* A can do, problem-solving attitude and is not afraid of getting their hands dirty to deliver outstanding results