Company Overview
Each has been a long-standing supporter of individuals and communities, helping people live healthier and more fulfilling lives for over 50 years.
About the Role
* A new opportunity to contribute to our Mental Health, Alcohol and Other Drugs, and Support Program in Queensland
* Full-time ongoing position
* Location: Rockhampton / Darumbal region
* Salary: $49 - $51 per hour + Super + Not-for-Profit Salary Packaging up to $18,550
We are seeking a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways.
This role will involve guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.
Main Responsibilities:
* Client Engagement: Provide direct engagement and brief interventions to ensure smooth transitions and aftercare
* Collaboration: Work closely with internal teams and external partners to deliver comprehensive care
* Client Support: Be the first contact for clients and help them navigate their care journey, ensuring a welcoming experience at every step
* Care Process Management: Oversee collaborative care planning, transitions between services, and aftercare
* Partnership Building: Develop relationships with local hub partners and the lived experience workforce to foster community-driven care
Ideal Candidate Attributes:
* Leadership: Take charge of client care and team coordination, ensuring clients receive the best possible outcomes
* Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches
* Community Focus: Experience working independently and as part of a care team in community-based recovery models
* Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space
Qualifications
* Qualifications in psychology, social work, mental health nursing, counselling or a related field
* Maintained relevant annual registration and/or membership of professional body (preferred)
Additional Information
About the Program
Each is leading the Better Connect program – an exciting new initiative providing integrated, person-centred care across Central Queensland, Wide Bay, and the Sunshine Coast.
What We Offer
* Flexible working conditions tailored to you
* Competitive salary based on your experience and qualifications
* Diversity & Belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety
* Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
* Relocation support: If you have relocated permanently for work purposes you may be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs
* Career growth: Access a range of professional development opportunities, from leadership training to discipline-specific learning
* Free, confidential support – Our Employee Assistance Program is available for you and your family
* More leave when you need it – 4 weeks annual leave, sick/carer's leave, family & domestic violence leave, and the option to purchase extra leave
* 17% annual leave loading (get paid more on your holidays)