* Tertiary degree in Social Work, Psychology, or related discipline
Reach further with us
This is an exciting opportunity to step into the senior leadership role of Service Manager – Pilbara, providing operational and strategic guidance to deliver high-quality, professional, timely, and culturally appropriate services for children, young people, individuals, families, and communities across the region. You'll lead Pilbara service teams in trauma-informed, person-centred delivery aligned with Anglicare WA's vision of a just and fair Western Australia where everyone can thrive.
Reporting to the General Manager, Regional North Services, you will inspire a diverse team across multiple sites, fostering an inclusive culture focused on staff wellbeing, recruitment, onboarding, supervision, and professional development. Collaborating closely with Aboriginal-led organisations, Police, Department of Communities, WAPHA, Department of Health, and other stakeholders you'll build trusted partnerships to co-design responsive local services.
As a trusted leader and partner, you will:
* Provide operational and strategic leadership for best-practice service delivery, quality, compliance, and funder reporting.
* Develop collaborative relationships with internal teams and external partners to drive innovation and continuous improvement.
* Oversee budget planning, critical incident management, and opportunities for new programs in line with funding.
* Lead team culture, professional growth, and outcomes measurement to exceed service agreements.
* Champion community initiatives and Anglicare WA's strategic vision in the Pilbara.
This is a permanent, full-time opportunity based in Karratha.
About you
You are an experienced and values‐driven leader who is passionate about guiding teams to deliver high‐quality, person‐centred services. You thrive in dynamic environments, enjoy building strong connections with communities, and are committed to continuous improvement and innovation. With a focus on collaboration, cultural safety, and impact, you bring both strategic thinking and a hands‐on approach to leadership.
To be successful you will have:
* Tertiary Degree in Social Work, Psychology, or related discipline, with specialist knowledge and experience relevant to the position
* Proven experience leading multidisciplinary or geographically dispersed teams, including recruitment, onboarding, supervision, and performance development.
* A strong track record in building high‐performing, cohesive, and inclusive teams.
* Demonstrated ability to manage budgets, monitor outcomes, and maintain high standards of data quality and reporting.
* Experience developing and managing productive relationships with key internal and external stakeholders, including community partners and funders.
* A collaborative and respectful leadership style that inspires trust, engagement, and shared purpose.
This role requires a current (or willingness to obtain) National Police Clearance, WA Working with Children Check, and a WA Drivers Licence. Please note that the organisation may seek to request an international police clearance if necessary.
A police record is not an automatic barrier to employment with us. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.
Impact and benefits
Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state.
In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.
Also:-
* Starting salary is $126,480 per annum plus 12% superannuation
* Salary sacrifice up to $15,900 of pre tax income per year
* Additional 8 days of leave per year
* Flexible, life friendly working conditions
At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it's hard.
But don't take our word for it! Explore our Story Feed and hear from our staff about what makes Anglicare WA such a great place to work!
Click here to view our amazing employee stories!
Apply Now!
If the opportunity to develop your career in an organisation whose values align with yours excites you then we want to hear from you!
To apply, please click on theapply buttonand follow the prompts attaching a current detailed resume and covering letter.
Shortlisting for this crucial role will begin immediately, and we reserve the right to withdraw this vacancy when suitable candidates have been identified. Please apply without delay!
For further information please contact Francesca Quayle, Acting General Manager North West, at***************@anglicarewa.org.au
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