Apply for the
Reservations Agent
position at
Stamford Plaza Brisbane
, a five-star luxury hotel located on the banks of the Brisbane River, Brisbane, Queensland, Australia. This full-time, entry-level role offers a dynamic work environment for professionals who thrive in providing exceptional guest service.
About Us
Stamford Plaza is Brisbane's finest 5-star luxury hotel with 252 rooms offering stunning river views. The hotel features eight function rooms and multiple food and beverage outlets, serving corporate, special events, weddings, and guests from around the world.
About The Role
The Reservations Agent works full time under the Reservations Manager, promoting and selling accommodation, services and facilities to a broad clientele, including corporate accounts, travel agents and tour operators. The role demands excellent communication, discretion, and the ability to meet high-profile guest needs.
Duties And Responsibilities
Enter all reservations accurately into Opera PMS.
Upsell hotel accommodation to increase average room rate while maintaining occupancy.
Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
Coordinate special requests for incoming guests with relevant departments prior to their arrival.
Maintain punctuality, efficiency and courteousness at all times.
Provide personal service to guests and follow through to completion.
Monitor VIP guest movements, hotel events, local attractions and activities.
Support Front Office when required.
Work various shifts, including mornings, evenings, weekends and public holidays.
Skills And Experience
Experience using Opera property management system is an advantage.
A passion for delivering exceptional guest experiences.
Excellent communication skills with guests, management and team members.
Attention to detail.
Strong team orientation.
Culture And Benefits
Our "Knight's Head" logo embodies the strength and unity of our team. We value our people and provide opportunities for growth.
Dedicated to 5-star customer service with flair.
Opportunity to progress within the organisation.
Food & Beverage discounts across all hotel outlets.
Complimentary shift meals.
Uniforms laundered fresh each shift.
How To Apply
If you have the drive, skills and experience for this role, click "Apply Now" to be redirected to our careers page at careers/job-vacancies. Applicants must be Australian Residents or hold Visa rights to work in Australia.
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