About SA Water
We are a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate over $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.
We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.
Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we're focused on understanding and meeting our customers' expectations.
We innovate to shape the water solutions of the future that will support thriving economies and healthy communities.
We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed.
About the Role
You will be at the heart of our operational response to Customer faults, service interruptions, ensuring that our customers and the community are informed, supported, and experience great customer outcomes.
This role is vital in supporting the delivery of our operational goals and maintaining a strong customer-first approach. Whilst this role is based at our Mt Barker Office, our operations cover the state, therefore potential flexibility in work location, with frequent travel to our Mt Barker Office will be required.
About Operations and Maintenance
The Operations & Maintenance team oversees the management of our water, wastewater and River Murray activities and conducts operational control activities for a secure water supply.
The team is responsible for both planned and unplanned maintenance activities, integrating corrective, preventive, predictive, and precision maintenance strategies.
They aim to meet availability, performance, cost, and risk targets by leveraging technical asset maintenance and reliability expertise.
In addition, your responsibilities will include:
* Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.
* Identify and reduce constraints which effect efficient operation and customer expectations
* Support works management capability concerns and capacity constraints in overflow of demand of workflow
* Communicate with and provide community support teams all the necessary information during/after an incident to manage and minimise impacts for all customers
* Engage works management reporting for works management activities
* Contribute to innovation and continuous improvement in work processes
* Build and maintain collaborative and effective relationships across the end to end works management process
* Provide support in crew management within the scheduling and dispatch tool for each district in accordance with statewide crew structures.
Skills, Knowledge, and Experience:
* Experience in prioritising workloads and managing customer impacts.
* Strong IT literacy and the ability to learn and adapt to new systems quickly.
* Excellent communication skills, both written and verbal.
* Familiarity with work management systems like Click and Maximo is desirable.
* Flexibility with working within a roster covering 6am to 6pm weekdays
* You will be required to hold a current driver's licence at all times