Job Title Senior Service Manager Distribution APAC Job Description Function Senior Service Manager Distribution APAC Position Summary Our Distribution Services division offers a worldwide service portfolio for our Distribution customers, which includes operations & maintenance services, spare parts supply, process optimization and system upgrades and modifications throughout the material handling system's life cycle. The Service Manager APAC is responsible for the Services Business for our Distribution customers in the APAC region. The focus will be on key customers such as DHL, FedEx & Amazon but also on local customers like Australia Post, Thai Post etc. Provides leadership, management and direction to a team of Service professionals and actively manages customer satisfaction to assure recurrent Distribution business. With an installed base over 500M EUR in APAC we believe there are serious opportunities for Service growth and this position is pivotal to make that growth happen. Job purpose statement Manages the Service team in the APAC region. Responsible for Service sales, Contract management, Spare part management, RMR sales, Warranty & Quality, Field Service, Subcontractors etc. Works closely together with the other domain Service leaders in the region and assures we operate in an aligned manner as Vanderlande in the APAC region and share resources effectively where needed. Manages stakeholders up to senior management both at customer and Vanderlande in the region. Continuous development of the Vanderlande Service proposition in the region. Actively creates business opportunities in Service with Distribution customers in the region and grows the overall Service business and the team. Support with the ramp-up of new Service contracts (SBS/SUS). Implementation of Life Cycle Plans for key customers in the region Escalation of incidents (external & internal) Qualification and abilities > 5 years (international) service (management) experience Entrepreneur, people manager and a good communicator, who can develop long term supplier and customer relationships and/or networks Background in automated handling systems, the capital goods industry and/or system integration business. Understands business criticality of the systems. Used to work with 3rd party service providers and sub-contractors Knowledge of service contracts is an advantage Education level: Technical/Commercial Master degree Strong customer focus and service mindset Excellent verbal and oral skills in English Willing to travel within the APAC region and to HQ (40%). Drive for continuous improvement Commercially minded Team builder Responsibilities Final responsibility for the Distribution Service business results in the region. Distribution Service Representative of Vanderlande in the region. Reports into Global Service Parcel and is part of the global MT Parcel Key activities Drive the growth of the Service business. (Support in) preparing and set-up of service contracts. Set up / Management of service contract(s): staff, operations, quality, finance/P&L Contact with customer Continuous improvement Reporting to customer Communication with HQ and other regional Service Managers Budget control and evaluation. Managing contracts with subcontractors and customer. Control and improve maintenance methods. Escalation during big incidents. Final responsible for health, safety and environment on service sites. Work pattern Day time and available for major escalations with customers outside office hours Competences Commercial drive Organizational sensitivity Group-Oriented leadership Customer-orientation/Service mindset Maintaining relationships Systematic thinking Defining and developing strategies Perseverance Entrepreneurship Safety Leadership