About the Role
The role of the Operations Supervisor – North QLD is based in Townsville and manages the end‐to‐end operations of our Townsville and Rockhampton depots.
This is a critical leadership role, managing Greyhound Australia Coach Captains which includes rostering, fatigue and performance management, ensuring a safe workplace for all and adhering to legislative and compliance requirements.
This role reports to Greyhound Australia's Operations Manager.
Scope of Role and Indicative Duties
* Proactive and cooperative member of the Greyhound Australia Operations Department.
* Be the primary point of call for Townsville and Rockhampton operations.
* Ensure that all Coach Captains' shifts are covered on rosters, in accordance with the Greyhound Australia Enterprise Agreement and legislative requirements.
* Ensure that all Coach Captains' shift changes comply with internal and external fatigue management regulations, standards and legislation.
* Ensure all coach captains commencing shifts comply with fitness for duty standards and policies, encompassing fatigue management, absence of drugs and alcohol.
* Produce accurate, relevant and timely information and reports to internal and external customers.
* Assist others to manage incidents in region.
* Accept on‐call responsibilities on a rotational or as required basis including weekends and public holidays.
* Maintain work standards and motivation, set high goals and standards for self and the team in region.
* Ensure a team culture is developed through positive and supportive leadership.
* Provide staff with documented feedback of performance.
* Ensure staff in the region comply with company procedures, motor vehicle and workplace accident reporting, customer feedback, pre‐departure checks etc.
* Comply with human resources, industrial relations and safety policies, procedures and practices and lead team by example.
* Embrace and implement new technologies when appropriate.
* Compliance with government and regulatory authorities.
* Ensure the implementation of the company's safety systems, ensuring reasonable care for the health and safety of myself and any person who is under my control.
Competencies and Experience
* Knowledge of the Coach Transport Industry.
* Leadership experience, with the ability to guide, influence, and inspire others toward achieving a common goal (Essential).
* Experience in administrative, logistics or transport roles.
* Completion of competency "Administer the implementation of fatigue management strategies" or the ability to do so.
* Commitment to compliance with company's fatigue management and fitness for duty policies and procedures.
* The ability to see the big picture yet still understand the day‐to‐day needs and requirements of the business and allocate resources as required.
* The ability to communicate, a preparedness to take initiative, a strong results orientation whilst demonstrating a professional work ethic.
* A strong customer orientation and a preparedness to work with and through others to achieve results.
* Intermediate to advanced computer skills (Microsoft Office and company systems).
* Knowledge of, and/or experience with, human resources, industrial relations and occupational health and safety practices, policies and procedures.
* The ability to prioritise, multi‐task and follow through on required actions.
Desirable
* Tertiary qualifications in appropriate Logistics, Transport based discipline or relevant industry experience.
The Person
* Be safe
* Let's collaborate
* Delight our customers
* Be accountable
* Be empowered
* Enjoy what you do
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