Join to apply for the
Client Services Systems / Network Engineer (On-site)
role at
PRA
1 day ago Be among the first 25 applicants
Join to apply for the
Client Services Systems / Network Engineer (On-site)
role at
PRA
Job Title:
Systems & Network Engineer (On-Site)
Location:
North Sydney, NSW
Salary:
Up to $120k + Super
Type:
Permanent (On-site, 5 days per week)
Eligibility:
Permanent Resident / Citizen only (No sponsorship or relocation offered)
About the Role
I am seeking a
hands-on Systems & Network Engineer
with experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you'll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.
If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.
Key Responsibilities
Act as the first point of contact and trusted advisor for client IT needs.
Design, configure, and maintain servers, networks, firewalls, and security systems.
Troubleshoot complex issues across hybrid, cloud, and on-premise environments.
Conduct on-site client visits for support, maintenance, and project delivery.
Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.
Collaborate with vendors and internal teams to implement solutions.
Document technical work, site visits, and client interactions clearly.
Contribute to infrastructure and network projects, from requirements gathering to delivery.
Provide training and best-practice guidance to clients and colleagues.
Participate in after-hours/emergency support when required.
Key Skills & Experience
5+ years' experience in
systems and network engineering
.
Strong knowledge of
networking, servers, firewalls, and IT security
.
Experience with
cloud, hybrid, and on-premise environments
.
Proficiency with
ITSM/helpdesk tools
(e.g., Datto Autotask).
Excellent troubleshooting skills with a proactive, customer-first mindset.
Strong communication skills with the ability to build and maintain client relationships.
Experience delivering on-site technical services and managing multiple priorities.
Bachelor's degree in IT, Computer Science, or related field (preferred).
What Success Looks Like
High client satisfaction and strong long-term relationships.
SLA compliance with quick and effective resolution of issues.
Stable and secure IT environments for clients.
Clear, professional communication and documentation.
Value-add through proactive recommendations and technical improvements.
Interested? CVs to
Follow with a phone call
Immediate starts are advantageous.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at PRA by 2x
Sign in to set job alerts for "Client Services Representative" roles.
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 weeks ago
Customer Service Specialist - Part-Time Fixed-Term Contract
North Sydney, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$70,000.00-A$90,000.00 5 hours ago
Parramatta, New South Wales, Australia A$70,000.00-A$90,000.00 2 weeks ago
Sydney, New South Wales, Australia 23 minutes ago
Australia/New Zealand Client Service Associate
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Rydalmere, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 9 hours ago
Sydney, New South Wales, Australia 2 weeks ago
Surry Hills, New South Wales, Australia 4 months ago
Sydney, New South Wales, Australia 2 days ago
North Sydney, New South Wales, Australia 4 days ago
Corporate Front of House Coordinator - 18 Month Contract
Homebush, New South Wales, Australia A$34.00-A$38.00 4 weeks ago
Operations Coordinator / Account Manager
Newtown, New South Wales, Australia 2 weeks ago
Client Experience & Events Expert - Skin Therapist
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
St Leonards, New South Wales, Australia 4 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr