Based in Byron Bay, Brookfarm is a generational family company that has been committed to regenerative Australian farming, sustainably sourced ingredients, and regional food production of the highest quality for over 20 years. We are Australia's leading producer of gourmet muesli and snacks sold in independent retailers, health food stores and online, employing over 50 staff across our local macadamia farm, bakehouse and administrative headquarters in the Northern Rivers, NSW.
Brookfarm's key ingredient is its people and it greatly cares for the community and environment which it calls home.
Join the family
Customer and Consumer Service
* Customer and Consumer Service – servicing phone accounts directly, entering orders (distributor, corporate, retailer etc), attending to phone and email enquiries and requests, voicemails, complaint handling, setting up new customers, order and freight enquiries with dispatch.
* Growth in phone accounts through regular calls and range recommendations (where applicable).
* Complete and/or Create Export documentation.
* Develop and maintain regular sales reports and presentations.
* Respond appropriately to customer and consumer email/phone enquiries including sharing product information, logging complaints, using complaint response templates, delivery follow up, pricing, inventory etc.
* Updating price lists – Excel Spreadsheets, pdf and Pronto for all tiers of pricing in retail and food service.
* Phone reception and direction of call to appropriate staff member.
* Greet visitors at physical reception and ensure they sign in to visitors book.
* Event organization and management.
* Providing support to the sales team and greater organisation.
* Contribute to the implementation of strategic initiatives.
* General Administrative Support.
* Set up new accounts in Pronto.
* Attend events.
* Build expertise and training for others in Pronto.
* Assist marketing team with Shopify – consumer orders.
* Manage POS inventory and distribution to team.
* Checking and processing customer prepayments daily.
* Receipt of credit card payments.
* Customer credit notes and statements.
* Re-printing and sending of invoices.
What you'll need to bring to Brookfarm
* Proficiency with MAC, MS Office Suite.
* Excellent communication and interpersonal skills.
* Ability to problem solve and create value.
* Experience in Pronto or similar software.
Brookfarm – a great place to call home
Brookfarm provides an excellent work environment in a state‑of‑the‑art modern food facility. At Brookfarm – people are our most important asset. Our working culture is the key to our success and we look to our staff to maintain a creative, diverse and collaborative work environment.
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