Administration Support Officer - Continuing Education
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Administration Support Officer - Continuing Education
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Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.
Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a motivated Administrator to provide support for our Continuing Education team as part of our Quality and Clinical Innovation Division. This is a part-time (0.5), ongoing position, while WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn North headquarters in line with our hybrid working model.
About The Role
Reporting to the Lead Continuing Education, this position will provide effective and efficient administrative support relating to the Continuing Education programs. Responsibilities include but not limited to:
* Provide high level administration support and assistance to the Continuing Education team, including coordinating information, collating presentations, and documentation, and preparing communications and reports as requested
* Maintain an effective and efficient filing system in consultation with Central Records to ensure all information is centrally recorded in HRPM, stored confidentially and readily accessible
* Act as initial point of contact for Continuing Education by answering calls and emails, answering routine enquiries, and processing messages for follow-up / action / referral
* With direction form the Lead Continuing Education, create, and produce documents and reports using a wide range of software applications
About You
To be considered for this position candidates will ideally have a relevant qualification (diploma, degree, or industry certification). Other requirements include but not limited to:
* Demonstrated experience and expertise in providing secretarial and administrative support within a large organisation or department
* Previous experience with an Oracle database and the Learning Hub, or an alternative enterprise level learning management system (desirable)
* Proven experience in using computerised financial and management information systems, word processing and spread sheeting applications
* Proficiency of Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel, and the internet
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.
The position description can be found at To Apply
Your application is an integral part of the selection process and should include:
* Current resume
* A statement (maximum one page) advising on your interest in the position, how your skills and experience would set you up for success in this position
Applications must be submitted by 11.59pm AEDT on Wednesday 21 May 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.
For further information, please refer to ‘ Applying for a position with Ambulance Victoria‘. For any further queries please contact or 03 9840 3653 quoting the job title.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.
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Hospitals and Health Care
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