Returning to Work and Recovery Specialist
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience growth and have over 4,000 dedicated employees. We foster a culture that allows for continual investment in our employees ensuring a long-term career.
The Opportunity
We are seeking individuals with a passion for helping others. If you have recently graduated with a degree in psychology/counselling or within health sciences this would be highly desirable. If you are looking to utilise your Allied Health background or customer service experience in a way that makes a difference, then this role is for you.
This will be a full-time, permanent position based in the Tweed Heads office, with flexibility to work from home.
Your Responsibilities
* Manage a portfolio of workers compensation claims with a focus on physical and psychological based injuries
* Build and maintain relationships with a wide variety of stakeholders such as injured workers, employers, doctors, rehabilitation providers etc. to help the injured worker get back to work as promptly and safely as possible
* Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
* Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers' return to work journey
About You
* Allied Health, customer service, retail or a hospitality background with a passion for helping others
* Ability to work well within a team and thrive in a fast-paced environment
* Strong customer centric approach and can handle challenging conversations
* Proactive, self-motivated and can think creatively when engaging with stakeholders
* Empathetic, resilient and ability to work well under pressure
* Experience managing, negotiating, and influencing positive outcomes
What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected.
We provide career opportunities and great employee benefits including:
* A vibrant, collaborative innovative team culture
* Flexibility with opportunity to WFH when you are fully trained in your role
* A corporate wellbeing program with discounted health insurance and gym membership
* Access to discounts at over 350 retailers through our Rewards Hub program
* Entitlement to an annual tenure and performance-based recognition reward
* Comprehensive learning and development support
* Companywide events to celebrate success
* Quarterly Reward and Recognition Awards
* Up to 16 weeks paid parental leave, plus super