Job Description:
At DXC Technology, we help global companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability. As part of this mission, we are seeking a motivated Junior Field Services Technician who is ready to build their career in IT and deliver outstanding customer experiences.
This is an exciting opportunity to develop hands-on technical skills within a supportive, high-performance environment. You'll work directly with customers, partners, and DXC teams to deliver modern workplace support that reflects our commitment to excellence, accountability, and trust.
Your Impact
As a Junior Field Services Technician, you will be the face of DXC at customer sites—providing dependable support, delivering quality outcomes, and ensuring every interaction reflects our core values: deliver excellence, foster collaboration, and earn trust.
You will gain practical experience across hardware support, device lifecycle management, and customer engagement, all while working with a team passionate about empowering organisations through technology.
Key Responsibilities
Customer-Focused Technical Support
* Deliver walk-up / Tech Bar support, delivering fast, effective resolutions to hardware and peripheral issues.
* Assist customers with diagnosing and resolving AV-related problems across meeting rooms and shared spaces.
* Communicate clearly and professionally, ensuring users understand activities, timelines, and next steps.
* Manage escalations and customer concerns in line with DXC processes, ensuring a seamless support experience.
Device Lifecycle & Inventory Management
* Conduct device imaging, configuration, and refresh activities, replacing aging hardware with new, modern devices.
* Maintain stock rooms, oversee device audits, and ensure accurate tracking of assets and equipment.
* Support delivery logistics, equipment staging, and storage activities.
Operational Excellence
* Maintain accurate records of all customer interactions, resolutions, and device management activities.
* Follow DXC processes, documentation standards, and compliance requirements.
* Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows.
What You Will Bring
* Ability to configure, upgrade, repair, and troubleshoot devices under pressure while maintaining composure.
* Strong attention to detail, accuracy, and the ability to follow structured processes.
* A customer-first mindset with excellent communication and problem-solving skills.
* Ability to manage multiple tasks in a fast-paced, service-driven environment.
* Self-motivation and the ability to work independently and responsibly
* Strong organisational and time management skills.
* A collaborative approach with the ability to build positive relationships with peers, partners, and customers.
* Familiarity with Microsoft 365 and Microsoft Teams (preferred but not essential).
People Describe You As Someone Who:
* Communicates clearly, respectfully, and follows through on commitments.
* Takes pride in accurate record-keeping and documentation.
* Thrives in dynamic, problem-solving roles and enjoys hands-on technical work.
* Learns quickly and is excited to grow with new technologies and workplace tools.
* Brings positivity, reliability, and a solutions-focused mindset to every interaction.
Preferred Education & Experience
* Previous experience supporting customer PC environments is an advantage but not required.
* Vocational Certification, Diploma, Associate Degree, or equivalent experience in IT or related fields.
Basic understanding of:
* PC hardware and software functions
* Networking interfaces
* Exposure to Windows, Microsoft Office, Microsoft Teams, or Skype for Business is beneficial.
Additional Requirements
* Must be an Australian Citizen or Australian Permanent Resident.
* Willingness to travel to nearby customer locations as needed.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.