About The Role
Do you have a passion for customer service and want to kickstart your career in banking?
Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?
Join our dynamic team and unlock amazing career development in the banking industry!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.
You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.
About You
Someone with exceptional communication and relationship building skills will thrive in our environment.
We're looking for career-minded individuals with a genuine interest in, or passion for banking.
If you are a team player who loves to collaborate, brings a proactive attitude, and a commitment to exceeding customer expectations, then we want to hear from you!
While previous banking experience is preferred, it is not a prerequisite.
About Us
BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each have their own customer audience and brand personality but share the goal of building social capital through banking, creating trust, exploring staff potential, and making a positive impact on communities.
Our inclusive vision is to foster a workspace that values diversity and creates new possibilities, where our people feel confident to bring their best selves to work every day. We embrace differences and believe our workforce should reflect the communities we serve.
Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity.
Our Benefits
At BOQ Group, we prioritize creating an exceptional work environment that supports your professional and personal growth. Our benefits include:
Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum requirements
Option to purchase additional annual leave
Discounted private health insurance
Employee Assistance Program (EAP)
Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, Accessibility)
Pride in Diversity membership
We are committed to a workplace where everyone feels valued and supported. Join us and be part of a caring community!
How To Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.
BOQ Group encourages diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities. Please share your pronouns and any reasonable adjustments needed during the interview process.
Employment is contingent upon background screening to comply with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity, reference, criminal, immigration, and qualification checks.
No agency applications, please.
Refer a Friend
This role is eligible for our Referral Bonus Program! (internal employees only)
To refer a friend, follow these steps:
Follow this link: External Job Advert
Click on Send job to a friend
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