Job Description:
We are seeking an experienced Retail Sales Manager to join our team in delivering exceptional customer service and sales results. The successful candidate will have a proven track record in managing high volume administration roles and providing outstanding customer service.
Key Responsibilities:
* Manage customer repairs and servicing, including tagging faulty products and liaising with suppliers
* Keep customers updated on the status of their repairs and ensure timely completion while providing exceptional service
* Assist with department admin duties, including processing invoices, claims, reconciliations and reporting
* Run weekly reports for repairs/service jobs as required by management
* Advise customers of stock arrival and organise delivery as requested
* Ensure Health and Safety standards are maintained
Requirements:
To be successful in this role you will need:
* Experience in a customer focused retail environment
* High volume administration experience
* Capacity to juggle multiple tasks with a flexible attitude
* Strong communication and interpersonal skills
* Able to think on your feet and manage your own workflow
* Familiarity with Australian Consumer Law (desirable)
What We Offer:
As a valued member of our team you can expect:
* Generous staff discounts
* Opportunities for career progression with a supportive network
* A positive work environment that recognises and rewards good performance