Senior Case Management Officer (Custody)
Location – Aldavilla
Employment type – Ongoing, Full time
Salary – $113,574 to 125,720pa +Superannuation +Annual Leave loading
Your role
Lead and oversee a Case Management Unit within a Correctional Centre or Cluster, empowering staff and enhancing inmate access to meaningful interventions that support rehabilitation and reduce reoffending.
N.B. This role will involve face to face contact with inmates.
What you’ll do
* Coordinate the daily operations of the Case Management Unit (CMU) within a custodial environment to ensure consistent delivery of high‑quality outcomes.
* Provide supervision, guidance and administrative leadership to Case Management Officers across the Correctional Centre or Cluster, supporting strong professional practice and team performance.
* Allocate and regularly review offender caseloads in line with the Case Management Delivery Schedule to maintain equitable workloads and service standards.
* Manage a portfolio of complex cases when required, ensuring tailored interventions and effective support for higher‑risk inmates.
* Lead, organise and chair onsite Case Conferences for high‑risk or high‑needs inmates, facilitating collaborative, multi‑stakeholder planning and decision‑making.
* Work collaboratively with Classification & Placement, Managers of Programs & Services, Parole Units and external service providers to maximise intervention opportunities and support seamless reintegration into the community.
* Contribute to the development, review and improvement of operational procedures and systems to enhance case management practices and drive continuous improvement.
What we’re looking for
Key Knowledge and Experience
* Highly developed skills in offender supervision and the case management of complex clients, demonstrating sound judgement and evidence‑based practice.
* Knowledge of, or experience in delivering, client services and rehabilitative programs, with an understanding of how targeted interventions support behavioural change.
* Strong understanding of contemporary corrections issues, priorities and best‑practice approaches, including rehabilitation, risk management and reintegration.
* Proven ability to source, interpret and analyse complex information, conduct thorough risk and needs assessments, and develop high‑quality, tailored case plans.
* Ability to provide professional supervision, coaching and development to new Case Management Officers throughout work‑based training and the mandatory probation period, fostering capability and confidence.
Essential requirements
* Current and valid driving licence and willingness to travel within NSW
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close 09 Feb 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Mick Dendy via email
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos on
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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