Responsibilities
1. Response and Resolution: You own, investigate, and resolve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
2. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
3. Technical Development: You develop specific technical and professional skills to resolve customer issues through training and readiness.
4. Product/Process Improvement: You identify potential product defects, escalate appropriately, and contribute to Microsoft product improvements.
Qualifications
1. Required Qualifications:
o Bachelor's degree in Computer Science, Information Technology (IT), or a related field AND 1+ years of technical support, consulting, or IT experience, OR
o 3+ years of relevant experience, OR
o Equivalent experience.
2. Security Screening: Ability to meet Microsoft, customer, and/or government security requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years.
3. Additional Information: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. Accommodations are available for applicants with disabilities upon request.
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