**Job description**:
Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need?
For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that's where you come in As they build their team across Australia, we are looking for passionate **Customer Service Specialists** who are determined to deliver an exceptional experience to customers.
**The Role**:
The Customer Service Specialist will focus on delivering exceptional service to their customers. You will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to issues. Being aware of opportunities to promote other services and products to deliver commercially effective solutions to meet expectation and target for the business, will ensure your success.
**Key responsibilities**:
- Assist customers with general enquiries.
- Create value for customers through personalised solutions.
- Take ownership of issues, offering solutions and managing within designated timeframes.
- Be naturally inquisitive and resilient, articulating, listening, and communicating effectively to identify customer needs.
- Comply with established practices, procedures, and legislative requirements.
- Demonstrate accountability by taking ownership of customer issues or orders effectively manage end to end delivery of all products and services.
- Availability to meet the operating hours of the business as generated by customer demand.
**To ensure success**:
- Have previous experience working in a high volume in a high functioning call centre environment.
- Proven ability in delivering solutions.
- Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customer and business requirements.
- High levels of empathy / problem solving skills.
- Exposure to CRM and utilising multiple systems.