Join to apply for the Help Desk Analyst role at CSR Limited
Gain exposure nationally – join a market leader!
Career development and opportunities will be ongoing!
Use your customer service and communication skills to provide support to our teams!
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, collaborating daily towards a shared purpose - 'Building solutions for a better future'. As a leading Australian manufacturing business, we develop innovative, sustainable, high-performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive environment that enables everyone to feel valued, grow, and thrive. We provide equal opportunities for all, welcoming people of all backgrounds, identities, experiences, abilities, and life stages.
About The Role
We have an opportunity in our IT Department to join our Helpdesk support team. This position requires a customer-centric individual with the ability to build strong relationships with customers and stakeholders, willing to go the extra mile for exceptional outcomes.
As a Helpdesk Analyst, you will be the first point of contact for IT inquiries, providing first-level technical support across core systems, hardware, and network infrastructure to staff and customers in Australia and New Zealand. This role involves shift work between 6am and 6pm, and on-call duties once a month. Ideally, you will have 1 year of Helpdesk experience, but your approach to customer service and willingness to support at a high standard are most important.
In this role, you will;
* Provide exceptional customer support: Offer first-level technical assistance, ensuring high-quality service and timely resolution.
* Incident management & escalation: Log, categorize, and escalate incidents and requests accurately, maintaining clear communication.
* Continuous improvement: Contribute to process improvements and participate in knowledge sharing.
* Performance monitoring: Support achievement of KPIs such as SLA adherence and Grade of Service.
What you bring to the role
* Advanced understanding of Windows 10 and 11
* Advanced understanding of MS Office and Office 365
* Advanced understanding of MS Outlook
* Sound knowledge of LAN/WAN technologies
* Sound knowledge of SOE principles and concepts
* Sound knowledge of Active Directory
* Solid experience supporting Android and iOS
* A customer-focused approach to meeting and exceeding expectations
* Clear and professional communication skills (verbal and written)
* Ability to explain complex technical terms simply
* Ability to work in a high call volume environment while adhering to KPIs and SLAs
* Multi-tasking, prioritization, and time management skills
* Self-motivated learner with a passion for IT and a willingness to learn new technologies
What We Offer
* Attractive salary and benefits, including discounts and offers
* Supportive, collaborative culture fostering innovation and inclusion
* Wellbeing programs, including paid parental leave, superannuation, and employee assistance
* Opportunities for career growth, learning, and development within our brands
How To Apply
Just click the Apply button. We encourage applications even if you don’t meet all requirements. If you’re passionate about making a positive impact, we want to hear from you!
Visit to learn more about us. Successful candidates will undergo pre-employment medical, drug and alcohol screening, and background checks.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Wholesale Building Materials
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