At Glenray, we believe everyone deserves the opportunity to live a meaningful and connected life. Every day, our team supports people living with disability across the Central West to achieve their goals - at home, at work and in the community. We're looking for an Intake Officer to join our team in Bathurst - someone who thrives on helping people and creating positive first experiences.
If you're interested in more information about us, please visit our website: https://glenray.com.au
Our core organisational values are:
Positivity: We seek the positive in a challenging world
Connection: We focus on people first and nurture meaningful relationships
Integrity: We will do the right thing, hold ourselves accountable and honour our commitments
Commitment: We go above and beyond to do the very best
Respect: We are inclusive and treat people with dignity, honesty and empathy
What we can offer you:
* Salary Packaging: Up to $15,900 for everyday living expenses and $2,650 for meals and entertainment - all tax free
* Access to discounts on everyday expenses such as bills, groceries, fuel, retail and electronics
* Employee Assistance Program (EAP): Access to free confidential sessions with counsellors, dietitians and lawyers - giving you a potential saving of up to $2,500
* Ongoing training and career development opportunities
* A values‐driven culture where your contribution is recognised and celebrated
About the role:
We have a full‐time Intake Officer position available based at our head office in Bathurst. In this role, you will be the first point of contact for individuals and carers seeking support services at Glenray. This role is integral in supporting the NDIS onboarding process in collaboration with operations to ensure a high level of customer service. As part of this team, the successful candidate will also assist with administration and support for the team as required.
Key responsibilities include:
* Prepare accurate quotes and service agreements aligned with NDIS funding
* Renewand track existing participant service agreements
* Guide prospective participants through intake and service options
* Maintain up to date knowledge of NDIS funding and services available
* Develop positive relationships and rapport with internal and external stakeholders
We're looking for someone who has:
* Strong verbal and written communication skills
* Ability to manage multiple enquiries
* Confidence navigating the NDIS system
* Strong stakeholder communication
* Strong attention to detail
* Ability to maintain confidentiality
* Experience in a similar role or background in disability support is desirable
Note: Our commitment to safety means successful applicants must hold (or be willing to obtain) current First Aid, NDIS Worker Check and Working with Children Check.
This role requires you to work full-time, Monday - Friday 8:30 am - 4:30 pm.
Application questions
* Do you have full working rights in Australia?
* What is your current COVID-19 vaccination status?
* What type(s) of shifts are you available to work?
* What is the notice period for your current employment?
* What relevant skills and experience would you bring to this role?
* Please detail your minimum salary expectations (including super).
* Do you agree to the privacy policy?
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