Reservations Agent | Full Time | InterContinental Sydney Double Bay
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Overview
Join InterContinental Sydney Double Bay, a five-star boutique hotel in Sydney’s exclusive Eastern Suburbs. The hotel offers understated luxury and warm, personalised service with elegant rooms, a rooftop pool and bar, and renowned dining experiences. This role focuses on providing exceptional customer service by efficiently managing guest reservations, responding to inquiries, and ensuring a seamless booking experience.
Responsibilities
- Process and confirm guest room reservations promptly and accurately.
- Provide guests with information about room availability, rates, and hotel facilities.
- Maintain an updated and organized reservation system, ensuring accuracy and efficiency.
- Assist in managing and updating the hotel's database of guest information.
- Coordinate with other hotel departments to ensure guest requests and special requirements are accommodated.
- Respond to guest inquiries and concerns promptly and professionally, providing exceptional customer service.
- Handle cancellations, modifications, and amendments to existing reservations.
- Monitor and maximize room occupancy by utilizing effective upselling and cross-selling techniques.
- Prepare daily reports and summaries of reservations, occupancy rates, and revenue forecasts for management review.
- Respond promptly to in-house guest inquiries and requests, assisting with making additional bookings for services such as spa appointments, restaurant reservations, or local tours.
- Coordinate and facilitate efficient room service orders, ensuring accurate delivery and guest satisfaction by promptly addressing any concerns or special requests.
- Upholding the hotel's brand image and reputation by consistently delivering accurate information and personalized assistance to guests during the reservation process.
- Collaborating with other departments to ensure guest requests and special requirements are communicated and fulfilled, contributing to an exceptional overall guest experience.
What We Need From You
- Full working rights in Australia without restrictions (sponsorship is not available for this role)
- Prior experience working as a Reservations Agent or in a Front Office at a luxury hotel is preferred
- Experience in Opera is preferred
- RSA Certification Required
- Passion for providing luxury experiences, and willingness to personalise guests stay
- Impeccable grooming standards and good personal hygiene
- An organised approach with the ability to handle large amounts of information and multiple requests simultaneously
- Valuable communication and writing skills; Fluency in conversational English
- Flexible scheduling across a range of shifts
What You Can Expect From Us
We provide a competitive salary and a wide range of benefits to help you live your best work life, including a full uniform, generous room discounts, and access to our wellbeing programs. IHG Hotels & Resorts is an equal employment opportunity employer, promoting a culture of trust, support, and acceptance for all backgrounds and perspectives. We offer a collaborative environment and wellbeing support through our myWellbeing framework.
Visit the careers site to learn more about us:.
Don’t meet every requirement? If you believe you’d be a great fit, apply anyway and start your journey with us.
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📌 Reservations Agent | Full Time | InterContinental Sydney Double Bay
🏢 IHG Hotels & Resorts
📍 City of Sydney