Service advisor (melbourne)

Opportunity

Are you passionate about cars and customer service? Do you have a knack for solving problems and ensuring the smooth operation of vehicles? If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive!

About Subaru – part of the Inchcape Group

Subaru – part of the Inchcape Group, brings 160 years of history and innovation to the automotive services sector. With approximately 1600 employees across Australia and New Zealand, the core of the Inchcape spirit is to create an incredible customer experience for the best car brands in the world.

Location

Berwick

Responsibilities

• Greeting and assisting customers promptly and professionally.
• Conducting vehicle assessments and diagnosing issues.
• Recommending necessary repairs and maintenance.
• Explaining service recommendations in an explicit and understandable manner.
• Coordinating service appointments and managing work orders.
• Ensuring accurate billing and payment processing.
• Maintaining a high level of customer satisfaction and loyalty.

Qualifications

• Automotive knowledge, Aftersales and a passion for cars.
• Strong interpersonal and communication skills.
• Exceptional customer service abilities.
• Ability to multitask in a fast‐paced environment.
• Attention to detail and problem‐solving skills.
• Computer proficiency for record‐keeping and invoicing.

Benefits

Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.

Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

Supportive team environment – We foster a positive and supportive culture.

Recognition and rewards – We recognise individual and team accomplishments.