OverviewEUC Operations Lead role at Capgemini.Lead the operational delivery of cutting-edge digital workplace services for a high-profile client.
This is a pivotal leadership role with strategic influence and operational accountability, focusing on service delivery across End User Computing (EUC), Service Desk (SD), and Identity & Access Management (IDAM) on a multi-year engagement.ResponsibilitiesEnd-to-End Service Ownership: Lead the delivery of run services across EUC, SD, and IDAM—including third-party providers—ensuring alignment with SLAs and contractual obligations.Team Leadership & Resource Optimization: Manage and inspire a dedicated team of operational experts, driving performance, efficiency, and continuous improvement.Client Engagement & Satisfaction: Monitor service quality, proactively manage client relationships, and ensure high levels of satisfaction.Incident & Escalation Management: Act as the front-line leader during major incidents, driving resolution and communication across stakeholders.Risk & Compliance Oversight: Identify and manage operational risks, ensuring compliance with client and regulatory requirements.Operational Reporting & Governance: Deliver insightful reporting and lead regular reviews with account governance teams.Strategic Collaboration: Work closely with senior leadership to align operational delivery with broader business goals.Qualifications5–10+ years' experience in operations management, with a proven track record in service delivery, cost control, and client engagement.Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams.Deep understanding of operational processes, financial management, and contract governance.Expertise in stakeholder management, including conflict resolution and strategic alignment.Familiarity with modern technology trends, tools, and cloud infrastructure services.ITIL v4 certification and a passion for driving service excellence in a rapid-paced, customer-centric environment.What You'll Love About Working HereYou will be part of a diverse collective of free-thinkers, entrepreneurs and industry experts, with exposure to scale of transformation and opportunities for growth.We support a positive work-life balance with hybrid working and flexible arrangements.Career growth opportunities through learning programs, thinktanks, hackathons, and access to courses and external certifications.Total Reward package with core and flexible benefits and a Peer Recognition Portal called "Celebrate."Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesIT Services and IT Consulting
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📌 Euc Operations Lead
🏢 Capgemini
📍 New South Wales