Key Responsibilities
The Retail Manager is accountable for overseeing daily operations of the bar, bistro and bottle shop to ensure efficient service delivery, high-quality customer experiences, and compliance with liquor, retail, and hospitality regulations.
Responsibilities include supervising staff, analysing sales performance, maintaining inventory for both the restaurant and bottleshop, coordinating supplier relationships, and ensuring operational efficiency across all customer-facing and retail trading activities.
This position directly contributes to business profitability, customer retention, and overall venue performance.
* Manage daily operations of the bar, bistro, gaming areas, bottle shop, and retail liquor section.
* Ensure smooth workflow during peak hours, promotions, events, and busy service periods.
* Prepare rosters, assign duties, supervise front-of-house, bar and bottle shop staff.
* Provide hands-on support during peak service times.
* Conduct performance reviews, training, and ensure staff follow service standards.
* Oversee ordering, stock rotation, and stocktake for food, beverage, and packaged liquor.
* Maintain bottle shop inventory including spirits, wine, beer, RTDs, kegs, and promotional stock.
* Liaise with suppliers, negotiate pricing, and ensure timely deliveries.
* Monitor daily sales, POS reports, retail pricing, and department spending.
* Assist with cost control, stock variance reports, and wastage control.
* Ensure accurate cash handling, register balancing, and financial reconciliations.
* Handle customer enquiries, bookings, complaints, and feedback professionally.
* Maintain high service standards across bar, dining, and bottle shop areas.
* Assist in developing in-house promotions, happy hours, product launches, sport nights, and events.
* Support marketing activities, including social media updates and brand promotions.
* Ensure compliance with RSA, Liquor Control Act, food safety, WHS, and licensing conditions.
* Maintain safe venue operations, incident reporting, and minimise operational risks.
* Ensure the dining areas, bar, bottle shop, and outdoor areas are clean, organised, and well-presented.
* Coordinate maintenance of equipment, refrigeration, storage, and POS systems.
* Maintain operational documentation, incident logs, supplier records, and compliance files.
* Prepare management reports on performance, sales trends, and stock levels.