Job Title: Department Supervisor
Company Overview:
JD Sports is a global leader in sports fashion, with a mission to deliver unparalleled service and style to customers.
We value diversity and inclusion, and strive to create a culture where everyone feels valued, included, and celebrated.
The Role:
As a Department Supervisor, you will lead your department in providing exceptional customer service, maintaining merchandising and visual standards, and driving sales results.
You will be responsible for coaching and developing your team to deliver great in-store experiences, actively gaining and sharing product and brand knowledge, and working with the management team to improve financial performance.
Responsibilities:
1. Model exceptional customer service, every customer, every time
2. Support and guide team to deliver exceptional service and a 'service over task' environment
3. Actively gain, maintain and share product & brand knowledge for your department
4. Support management team to improve financial performance within your department
5. Work with back of house team to ensure product availability
6. Uphold company standards and deliver store visual excellence
Requirements:
* 2-3 years' experience within retail or like industry
* Passionate about creating an amazing service experience and culture for our customers
* Proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
* Excellent time management skills to ensure that daily priorities are executed in a timely manner
Benefits:
* Work with some of the best product and biggest sports fashion brands in the market
* Referral bonus scheme
* Training and development to evolve and shape your career
* Opportunity to progress across all areas of the business including Retail, Support Office, and our Distribution Centre
* Treat yourself with our attractive staff discount This can also be used for friends and family
* Access to our Employee Assistance Program & Mental Health champions
* One month paid parental leave for full-time employees