ABOUT THE COMPANY:
Prominent in the IT & Internet sector and working across 5 countries with over 200 employees, our client is looking for a Lead Account Manager to join their team.
ABOUT THE ROLE:
The Lead Account Manager is responsible for delivering exceptional service to premium and priority clients. This role acts as the primary operational point of contact for key customers, ensuring their needs are met across digital domains and related technologies, while aligning customer objectives with organisational goals and growth strategies.
The Lead Account Manager will manage customer escalations, guide the Technical Support team on business-related matters, analyse account performance, and proactively identify opportunities to strengthen client relationships and drive value-added services.
Key Responsibilities:
* Provide leadership and mentorship to Account Managers and Associate Account Managers.
* Act as the primary point of contact for premium customers, ensuring high levels of satisfaction and service excellence.
* Manage and coordinating customer escalations, working closely with cross-functional teams to resolve issues promptly and effectively.
* Analyse account activity using dashboards and reporting tools to identify trends, risks, and growth opportunities.
* Report on RSP business and trends during management meetings, identifying and addressing key issues as needed.
* Build strong, professional relationships with clients through leadership, subject matter expertise, and trusted guidance.
* Propose products and services as solutions to support customer goals and improve business outcomes.
* Identify opportunities to support value-added services, driving incremental bookings and long-term revenue growth.
* Track project and product launch success using qualitative and quantitative data, identifying issues and trends as required.
* Perform miscellaneous job-related duties as assigned.
This is a hybrid role.
ABOUT YOU:Our successful candidate will have:
* Exceptional customer service and relationship management skills.
* Strong communications skills, both written and verbal.
* A proactive, solutions-focused mindset.
* Demonstrated experience balancing and delivering on multiple simultaneous projects successfully.
* Exceptional analytical skills.
Knowledge and Skill Requirements:
* Bachelor's degree in a relevant field or equivalent professional experience
* Minimum 5 years' experience in a senior role within Registry Services or managing high-profile clients.
* Demonstrated experience driving initiatives that improve customer satisfaction, operational efficiency, and revenue growth.
* Demonstrated leadership capabilities, with the ability to guide and mentor team members.
* Ability to travel as required
* Ability to work across time zones as part of a global organisation as required.
How to Apply
To apply, please submit your CV and a brief cover letter outlining your experience and interest in the role.
Click Apply to submit your application.