Job Description
In this role, you will greet each customer warmly, listening carefully as they share their vision or the challenge that brought them in. Using your deep knowledge of Nick Scali's luxury sofas and furnishings, you help them picture how a current lounge or statement chair could become the centerpiece of their home. You guide them through textures, colours, and configurations, matching products with their style and needs.
Key Responsibilities
- Deliver exceptional, emotionally aware customer service that inspires loyalty and repeat business.
- Engage customers through emotive storytelling to help envision their dream space.
- Identify new sales opportunities and close deals confidently and consistently.
- Maintain accurate sales records and ensure timely processing of all customer orders.
- Collaborate with the Showroom Manager to maintain high presentation and merchandising standards.
Qualifications
- Previous sales experience, ideally selling furniture or high-value items such as jewellery, cars, bedding, luxury goods/travel, etc.
- Positive attitude and enthusiasm, especially during busy periods.
- Strong interpersonal skills with a focus on teamwork and collaboration.
- Open to feedback and eager to learn, demonstrating a growth mindset.
- Excellent organizational skills and the ability to manage multiple responsibilities.
Additional Information
- Competitive salary with generous, uncapped commissions.
- Ongoing training and professional development opportunities.
- A supportive, growth-focused team environment within an ASX-listed company.
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